Friday, July 18, 2014

'Millennial Travelers' ....A Hard Sell for Hotels Despite All the Wooing






"Hey, it isn’t all about refurbishing the hotel lobby and placing a touch-screen in there. Millennial guests demand great customer service from staff, and they will quickly sour on a hotel if the staff isn’t up to par." — Dennis Schaal

Despite all of the rhetoric about lifestyle-hotel brands and big chains going all-out to capture the allegiances of Millennial travelers, they are proving to be more critical of their hotel stays than other guests, especially if it is the first time they have experienced a specific hotel brand.


http://skift.com/2014/07/16/millennials-a-hard-sell-for-hotels-despite-all-the-wooing/



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